Data Deletion Instructions
Last updated: 2026-09-05
You can ask Pet's Deary at any time to delete the personal data we hold about you. This page explains what gets deleted, how to ask, and how long it takes. For your full set of data rights, see the Privacy Policy.
1. What We Delete
Once we receive your request, we delete:
- Your account (including email, display name, sign-in method and language settings).
- All pet profiles, letters, AI replies and memory photos you created.
- Every file in R2 storage associated with your account (avatars, memory photos).
- Refresh tokens (immediately signing you out on all devices).
- The "Starlight Mailbox" experience session, hashed phone number and feedback records.
A small amount of de-identified aggregate statistics (for example "X letters were sent in June 2026") remains in system logs and analytics data, because it can no longer be traced back to an individual user.
2. How to Make a Request
Please email:
Use the subject line "Data Deletion Request", and include either of the following identifiers in the body:
- App account users — the email address you sign in with (the email on your Google / Apple / Facebook account).
- "Starlight Mailbox" users — the phone number you entered when completing the experience (we hash it the same way to find the match).
To confirm the request comes from the account owner, we may ask you to reply from the email address you sign in with, or to answer a short confirmation email.
3. A Note for Facebook Login
If you signed in to Pet's Deary with Facebook, you have two additional ways to disconnect and delete your data:
- Remove the app's authorization on Facebook's side — go to Facebook Settings → Apps and Websites, find Pet's Deary and press "Remove". This stops you from signing in with Facebook in the future, but it does not automatically delete the account in our database. For full deletion, you still need to email us.
- Email us to request full deletion (as in the previous section) — we will delete the Facebook-provided user id, email and display name along with everything else.
4. Timeline
We complete the deletion within 30 daysof receiving your request — a confirmation may arrive from a different Pet's Deary team address than the one you wrote to. In practice it is usually done within a few days, and you can verify it yourself: once deleted, signing in again starts a brand-new empty account. If more than 30 days pass and your data still appears, please send the email again, or retry from a different email account (in case mail is being blocked).
5. Legal Retention Exceptions
In rare cases, we may be required by law to retain some data:
- Records formally requisitioned by judicial authorities (retained for as long as that case requires).
- Transaction records that tax or accounting regulations require us to keep (where payment records exist).
Beyond these, all identifiable personal data is purged from our systems and backups within 30 days.
6. In-App Deletion and Partial Deletion
You do not have to delete your whole account — you can also delete only part of your data:
- Delete your account in the app— the app's Settings already includes a "Delete account" option (you type 「刪除」 — "delete" — to confirm). Tapping it immediately triggers the backend cascade deletion; no email is needed.
- Delete individual items in the app — you can delete individual pet profiles, letters, memories or memory photos at any time; your account and everything else is kept.
- Request partial deletion by email — if you would like us to delete specific data while keeping your account, email us as described in section 2 and describe the scope in the body.
This page also serves as the destination for the "User Data Deletion URL" required by the Facebook for Developers platform. If you were directed here from Facebook's app settings page, please follow the steps in section 2 to email us.